Request deletion of your Casa en Orden account
If you can no longer access the app, you can request by email the permanent deletion of your Casa en Orden account and the associated data we are not required to retain.
Request deletion by emailThe request is sent to contacto.casaenorden@gmail.com. Do not include passwords, receipts, or payment details.Before sending your request
Cancel Plus if it is still renewing
If you have an active auto-renewing Plus subscription, cancel it in Google Play first and wait for the cancellation to appear in Casa en Orden.
Prepare your Households
If you are the sole Owner of a Household with other active members, transfer ownership to another member. Leave your Households where applicable.
Email us from your address
Send your request to contacto.casaenorden@gmail.com with the details listed below. You can use the button to open a prepared message.
Complete verification
Support may ask for reasonable information to verify that the account belongs to you before processing the deletion.
What to include in your email
To help us identify the correct account, include:
- The email address or username of the account you want deleted.
- Your name, if applicable.
- A short, explicit confirmation that you want your Casa en Orden account deleted.
I request the deletion of my Casa en Orden account and its associated data.Request deletion by email
Data that is deleted
Once your request has been verified and processed, we delete the rest of your account data that is not subject to a necessary retention.
- Your Casa en Orden sign-in account.
- Profile and account data that is no longer needed for a permitted purpose.
- Personal data and non-shared content linked exclusively to your account.
Data that may be retained
Deleting your account does not erase information that must remain for these reasons:
- Shared history of services, splits, and payments needed by other Household members; it may remain visible as the history of a former member.
- Minimum records we must retain by law or for as long as needed for security, fraud prevention, refunds, disputes, or the defense of legal rights.
- Technical or analytics events already aggregated or submitted when they cannot be automatically deleted under their retention settings.
Response time and retention
We respond to data cancellation requests within up to ten (10) days, unless applicable law sets a different rule. If identity verification or a prerequisite is still pending, we will tell you what is needed. After processing, exempt records are retained only for as long as necessary for the purposes described above.